Customer Support

Midshire Communications Ltd is strongly committed to providing its customers with a first class service that encompasses all elements of its business – our products, our delivery options, customer service and support. Excellent customer care and follow-up is what differentiates us and makes us able to provide the best possible solution for your business needs at all times.

Contact our dedicated service team on; 01386 551055 or email support@midshirecom.co.uk

Once you have phoned or emailed our customer service department, you will be provided with a 6 digit pin. Simply enter this pin below and an engineer will be able to help with any problems you are facing with your digital office printers or business software solutions.

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Service Support

midshire printer company profile

As you would expect from a service-led company, M.C.L encourages feedback from its customers and uses this information to help formulate new initiatives and continuously improve its existing services.

Our highly skilled team of experienced engineers is fully trained on all machines. To ensure that customers’ equipment is kept in prime condition, the M.C.L team undertakes regular preventative maintenance initiatives. Should a breakdown occur, our Service Support Team is more than happy to help at any time.

We also offer a remote support package providing fast response and repair for any issues you are facing with your Kyocera, Konica Minolta, KIP Wide Format printer or print management system.

By using our remote support package, one of our highly trained help desk operatives can help troubleshoot any problems you have and get you up and running again in no time. Speed is essential when equipment fails and in some cases the problem can be solved instantly through helpful advice given over the phone.

Service Response

If an engineer visit is required, M.C.L promise customers an average breakdown response time of only four hours. The latest advances in technology help to make repairs even quicker, such as self-diagnostic systems. These machines allow engineers to time-efficiently plan repairs by establishing the exact nature of the problem whilst off-site. Close monitoring using computer tracking of calls and service undertaken helps to ensure that customers receive prompt and efficient attention.

Service Solution

Fleet Management

Our latest tool for maintaining our products to the highest possible level is fleet management software, Capture-IT. This responsive software allows us to remotely monitor toner levels and reports your meter readings to us automatically, through direct real time data.

Increased Availability

Working quietly in the background, Capture-IT eliminates time consuming manual processes required to take multiple readings. With no initial costs, Capture-IT pro-actively alerts on decreasing toner levels, increasing availability and up-time.

Accuracy

Capture-IT  ensures that all invoices are based on actual not estimated meter readings, eliminating any inefficiencies and incorrect figures. Our fleet management processes assist with reducing machine downtime, giving you peace of mind within your working environment.

 

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