MCL response to COVID-19 More info

Service

Midshire Communications Ltd is strongly committed to providing its customers with a first class service that encompasses all elements of its business – our products, our delivery options, customer service and support.

Excellent customer care and follow-up is what differentiates us and makes us able to provide the best possible solution for your business needs at all times.

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With decades of experience, we pride ourselves on being able to offer a first class service, that makes the running of your day to day business seem effortless. Being one of the main UK dealers for Kyocera and Konica Minolta printing equipment, M.C.L are experts in the maintenance and service for these devices, offering customers complete peace of mind when leaving us to look after your servicing needs.

With numerous ways to access the services we offer, whether this be online, via telephone or on email, our dedicated service team are here to guarantee a customer support that is second to none. With engineers that have been trained to the highest possible standard, the expertise and experience we have gained within our field gives us the tools necessary to provide a premium and award winning service to all of our customers, big and small.

1st April 2020

Due to the ongoing situation with the coronavirus (COVID-19) and following the latest Government and NHS advice, all Kyocera offices remain closed with all but a very small number of employees working from home.

We are maintaining business continuity with all incoming calls both to reception and Service Desk being actively managed as well as being able to continue to fulfil any orders received.

With the safety of our nationwide engineering workforce in mind, we are only attending service calls which relate to Healthcare, the Emergency Services and other “Key Services” as defined by the UK Government. Unfortunately, this does mean that all other calls will be advised that we are unable to attend until further notice.  Due to organisations around the country closing or reducing their own premises, the direct impact to customers has been minimal.

Our Regional Distribution Centre and all Hardware and Consumable supplies continue to operate as normal. At this stage all ports continue to operate efficiently although we continue to monitor this position daily.

Please contact your MCL account manager and do not hesitate to let them know if you have any queries or require support.

Thank you, stay safe and please take good care.